superbetPrivacy Policy
This page describes what we collect when you use superbet and how we keep that data protected. When you sign up for an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, or e-wallet, or simply browse our football markets and live-dealer games, we collect certain information. Understanding how we handle that data—and your rights over it—matters before you create an account or fund your superbet wallet.
We at superbet process personal data only as necessary to operate your account, process your payments, comply with local regulations, and respond to your support requests. We don't sell your data to third parties. We don't use your betting history to profile you for external marketing. Our approach is straightforward: we collect what we need, keep it secure, and delete it when it's no longer required by law or by our operational need.
Your privacy is your right. If you have concerns about how we handle your information, our support team is available via live chat, email, and phone during business hours to answer questions.
What we collect on superbet
We collect your email address and password when you register. We collect your full name, date of birth, national ID number, and home address during identity verification—this is a legal requirement before we can enable wagering on your superbet account. If you're based in Jakarta, Surabaya, Bandung, Medan, or any other supported region, we verify your address matches our KYC records.
When you deposit, we receive transaction data from your payment provider. If you fund your superbet account via DANA, we see your e-wallet transaction ID and deposit amount. If you use mobile banking, local payment, online payment, e-wallet, mobile banking, or a bank transfer, we receive similar data from each processor. We do not store your full payment card numbers or e-wallet passwords—our payment processors handle those securely.
We collect your betting history, game play logs, account login times, and IP address. We also collect device information: what kind of phone or browser you use, your operating system version, and your network type (WiFi or mobile data). This helps us troubleshoot technical issues and detect fraud.
How we use your data
We use your identity information to verify that you're eligible to use superbet and to comply with Indonesian financial regulations and anti-money-laundering (AML) requirements. We use your payment data to process deposits and withdrawals—when you request a withdrawal, we match your original funding method to complete the transaction.
We use your betting history and device data to detect suspicious patterns: accounts that appear to share credentials, repeated login from different countries, or abnormally large wagers. This protects both you and superbet. We also use this data to troubleshoot login issues, improve app performance, and ensure the platform works smoothly on Android, iOS browsers, and slow network conditions.
We may use your email to send you account notifications: deposit confirmations, withdrawal status, login alerts, and service updates. We won't send marketing emails or promotional material without your consent. If you receive an unexpected email claiming to be from superbet support, verify it by logging into your account and checking notifications directly—never click links in unsolicited messages.
We don't sell or share your betting data
Your superbet account activity remains private. We don't pass your gaming history to third-party advertisers or sell your contact information to other platforms.
Third-party processors and data location
We work with third-party payment processors to handle deposits and withdrawals. When you transfer funds via local payment, online payment, or e-wallet, those processors see your transaction details. We have data-processing agreements with each provider that require them to protect your information. Similarly, our customer support platform, email service, and analytics tools may process your data on our behalf. These vendors are contractually bound to use your information only for the services they provide to superbet.
Our servers may be located outside Indonesia. Your data may be stored or processed in other jurisdictions, but we apply the same security standards regardless of physical location. If you're concerned about data transfers across borders, contact our support team.
Cookies and tracking
We use cookies to keep you logged into superbet across sessions and to remember your preferences (language, time zone, game filters). These cookies don't track you across other websites. We also use analytics tools to measure how many people visit superbet and which pages they view—this helps us improve the platform. You can disable cookies in your browser settings, though this may affect login functionality.
Your rights and data retention
You have the right to request a copy of the personal data we hold about you. You may also request correction of inaccurate data or deletion of data we no longer need. To exercise these rights, contact our support team and provide your account details. We'll respond within 7 business days (or within 1 business day for critical issues like account lockout).
We retain your identity information and transaction history for as long as your superbet account is active and for seven years afterward, as required by Indonesian financial regulation and tax law. We delete login and device logs after 12 months unless an investigation is pending. If you request account closure, we'll delete your data as soon as allowed by law and our legal obligations.
Security and contact
We protect your data using encryption in transit (HTTPS) and encryption at rest on our servers. We limit access to your information to employees who need it to do their jobs and who are bound by confidentiality agreements. However, no security system is perfect—if you suspect your superbet account has been compromised, contact us immediately.
If you have questions about this privacy policy or how we handle your data, email our support team or use live chat on the superbet platform. For privacy requests and data deletion, send a message via your account dashboard or email us with your account number. Our team responds during business hours, with priority given to security and account-access requests.
We may update this privacy policy from time to time. Changes will be posted on this page, and material changes will be announced to your superbet account email. Your continued use of superbet after an update means you accept the revised policy. Check back periodically to stay informed.